Support by FAQ
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Proud to ensure the support 365 days a year, including weekends and public holidays.
One fee, a lot of benefits.
Telephone support centre always at your disposal 365 days a year (from 8:30 a.m. to 9:00 p.m.), even on public holidays.
Ongoing update with our news on patents, new products, software evolutions, panel lines, technical-management interfaces developed, etc.
By joining the “scheduled check-up” promotion, you have the opportunity to get one of our specialised technicians for a general check of your system.
Request a specialised training course for your technical staff: you will optimise maintenance times and ensure a greater life to your system.
We will send you complementary entrance tickets for the trade fairs in which we participate.
Request a software training course for your reception staff:
you will be able to respond effectively to your client’s requests and manage his comfort to the maximum.
There are Local Support Centres to ensure timely and decisive on-site support.
The annual fee includes the update of the H-Supervisor system to the latest software version.
With the active fee, you are entitled to additional discounts on the purchase of Microdevice equipment.
Training courses
Microdevice periodically organises free training days at their headquarters for groups of electricians, maintenance workers, hotel managers and receptionists.
The courses cover the following topics:
- Introduction to the general operation of Supervisor systems;
- Presentation of all screens related to access control, thermoregulation, shift and alarm management, etc.;
- Replacement of equipment.
The training is provided at the electricians and maintenance workers premises, while for the administrative staff and employees in the facility it is carried out on site. At the end of each course, all the necessary documentation is issued.
The “group” training lasts one day, beginning at 9:30 a.m. and ending at 4:30 p.m.
To confirm your presence, just subscribe by phone or use the contact form. You will be contacted for acknowledgement of receipt.
For customers who want a personalised service, Microdevice is available to organise training days for a fee, to be held at the customer’s facility. If you are interested in this training solution, please request a customised quote.